What is an Aging Life Care Professional?
An Aging Life Care Professional, also known as a Nurse Care Manager, is a health and human services specialist who acts as a guide and advocate for families who are caring for older relatives or disabled adults. An Aging Life Care Professional is educated and experienced in any of several fields related to Aging Life Care / care management, including, but not limited to counseling, gerontology, mental health, nursing, occupational therapy, physical therapy, psychology, or social work; with a specialized focus on issues related to aging and elder care. The Aging Life Care Professional assists clients in attaining their maximum functional potential. The individual’s independence is encouraged, while safety and security concerns are also addressed. Aging Life Care Professionals are able to address a broad range of issues related to the well-being of their client. They also have extensive knowledge about the costs, quality, and availability of resources in their communities.
It’s hard for me to drive, can you help me get to my appointments?
Yes! We can coordinate transportation and make getting to and from your appointments easier. Also, for most appointments we have your Care Manager accompany you and participate in the discussion with the clinician to ensure all important medical information is captured.
What can you do for me at my doctors’ appointments?
We will go with you to your appointments and help you discuss your health care situation with your physicians. Because we have years of nursing experience, we can ask questions and provide information that you may not know is important. We also can help if you have more than one doctor. We can ensure all of your health providers have ALL of your information, and we make sure a coordinated plan is developed for you.
My mother lives alone in Savannah and I live out of town, can you help me with her care?
Yes! That is one of the big reasons Coastal Care Partners was created. We will coordinate with you and keep you informed of your loved one’s care. We will communicate with you as much as you would like and ensure you are fully aware and as involved as you would like. Consider us your “family health care assistant”. Over the years we have found that many families rely on us to ensure mom and dad are cared for and in “good hands” while they live apart from other relatives. We are proud of our reputation as “a big reason why” parents can age-in-place and not have to rush into a long-term care community.
Does insurance cover your services?
Traditional health insurance generally does not cover Care Management services, but some Long-Term Care insurance companies do. We all wish that insurance would cover such needed services, the fact is that as of now they don’t. We will discuss all of our fees and help build a plan that you can afford. We have both long-term plans and also, offer as-needed services.
My healthcare provider has a care manager and my insurance company offers care suggestions, why do I need a private navigator?
Very simply, we work for you, not the insurance company, and not your health care providers. We have your best interest in mind and advocate for you! While your care providers and insurance company are key players in your health care, they are also businesses looking out for their own interests. We only work for you. The only way we have repeat clients is if you are satisfied with our services and we help you find solutions. We are YOUR teammate!
I have many insurance bills and I just can’t figure out if they are right, what can I do?
Let Coastal Care Partners untangle the web for you! We can organize your insurance bills, contact the insurance company and work to get an understandable plan in place. This can mean you have peace of mind knowing you are paying only what you need to and that you have the right insurance approvals to make your care decisions correctly.
It’s getting more difficult to get around my house, can you help me figure out what I can do to stay at home?
This is an area we are extremely passionate about. Living in your home as long as possible is often desired. We can assess your independence and help you decide just what is needed to ensure you have the care and safety you need to remain at home as long as possible. Also, we opened Coastal Independence and Mobility, a retail medical supply store where we offer home medical equipment mobility items that allow you to live at home safely and successfully. We also have resources to help with home modifications to help you age-in-place. When it is time to move to an assisted living or full care environment, we have a wealth of knowledge and experience with many local facilities and can help you with your decision.
I love having my personal health care navigator, can you help me with other areas?
Yes! We have many partners in the community that can help with financial decisions, legal advice, sitting services, and even help run errands. We want to help you find solutions!
Are you Licensed?
Yes, we are licensed as a Private Home Care Company by the state of Georgia.
What is unique about Coastal Care Partners?
Our business is built around putting the customer first. We believe that each customer has unique needs, and we work with our customers to build a custom care plan to ensure you get the care you need and want. Also, we have the only integrated nurse care management service in the area, and if needed, we can couple our medical services with the in-home care to provide a robust at-home care program.
Do you employ your caregivers?
Yes, all of our caregivers are employees of Coastal Care Partners, and we assume all employee related taxes and insurances.
Does health insurance cover your In-Home Care services?
No, our services are private pay, meaning the client must pay for all services. If you have a Long-Term Care policy, most will pay for private caregiving services.
Do you have a comprehensive written policy and procedure manual?
Yes, and we ensure each employee is trained on it when they are hired.
Can I stop services whenever I want?
Yes, we just require 24 hours notice to cancel services. If you cancel less than 24 hours before a shift or send a caregiver home early, you are still financially responsible for those shifts.
If my caregiver is not a good fit for me, can I request a change?
Yes. Getting the right caregiver fit is very important and sometimes it can take a try to two before finding a personality that fits yours. We are committed to working with our clients to find a great caregiver for you!
Can I reach someone in management after hours?
Yes, we are accessible 24 hours a day, 7 days a week and on holidays. We encourage our clients to call us if they have any questions, concerns, or special needs.